Privacy Policy
Last updated: July 2026
1. Who We Are
Karnella is a nutrition brand operated by Twin Root Foods Private Limited, headquartered in Bangalore, India. We sell ancestral nutrition products directly to consumers through our website at karnella.com.
For any privacy-related queries, contact us at: hello@karnella.in
2. What Information We Collect
We collect the following types of information:
- —Name, email address and phone number when you create an account or place an order
- —Delivery address for order fulfilment
- —Payment information — processed securely by Razorpay. We do not store card details.
- —Order history and purchase data
- —Reviews and feedback you submit
- —Device and browser information for analytics and security
3. How We Use Your Information
- —To process and fulfil your orders
- —To send order confirmations and delivery updates
- —To respond to customer support queries
- —To improve our products and website experience
- —To send you updates about new products (only if you have opted in)
4. Third-Party Services
We use the following trusted third-party services:
- —Clerk — authentication and account management
- —Razorpay — payment processing. Subject to Razorpay's Privacy Policy.
- —Vercel — website hosting and infrastructure
- —Neon (PostgreSQL) — secure database storage
None of these services sell your personal data to advertisers.
5. Data Storage and Security
Your data is stored on secure, encrypted servers. We implement industry-standard security measures to protect your information. Payment data is handled entirely by Razorpay and is never stored on our servers.
6. Your Rights
You have the right to:
- —Access the personal data we hold about you
- —Request correction of inaccurate data
- —Request deletion of your account and associated data
- —Opt out of marketing communications at any time
To exercise any of these rights, email us at hello@karnella.in
7. Cookies
We use essential cookies for authentication and session management. We do not use advertising or tracking cookies.
8. Changes to This Policy
We may update this policy from time to time. Any significant changes will be communicated via email or a notice on our website.