Refund Policy

Our Commitment

At Karnella, every order is carefully packed and quality checked before dispatch. Since our products are food items, we do not accept returns, exchanges, or refunds once an order has been delivered, except in cases where the package is received in a tampered, opened, or visibly damaged condition.

Returns & Refund Eligibility

Returns, exchanges, or refunds will only be considered if:

• —The package is received in a tampered, opened, or visibly damaged condition.
• —The issue is reported within 24 hours of delivery.
• —Clear photographs of the package are provided for verification.

How to Raise a Request

1. 01Email us at support@kernella.com.
2. 02Include your order number and clear photographs showing the tampered or damaged package.
3. 03Requests must be submitted within 24 hours of delivery.
4. 04Once verified, our team will review your request and provide an appropriate resolution.

Non-Refundable Situations

• —Change of mind after purchase.
• —Personal taste or preference.
• —Requests made more than 24 hours after delivery.
• —Products whose packaging has been opened by the customer.
• —Packages received in good condition.

Contact Us

Email: support@kernella.com

Phone: +91 82172 06992