Legal
Refund Policy
Last updated: July 2026
Our Commitment
At Karnella, we stand behind every product we make. If you are not completely satisfied with your purchase, we will make it right — no questions asked.
Eligibility for Refund or Replacement
You are eligible for a full refund or free replacement if:
- —You contact us within 7 days of delivery
- —The product is damaged, defective, or tampered with on arrival
- —You received the wrong product
- —The product does not match its description on our website
- —You are genuinely unsatisfied with the quality
How to Raise a Request
- 01Email us at hello@karnella.in with your order number
- 02Attach a photo of the product if it is damaged or incorrect
- 03Tell us whether you prefer a refund or a replacement
- 04We will respond within 24–48 hours and process your request within 5–7 business days
Refund Timeline
- —Refunds are credited back to your original payment method
- —UPI / Net Banking: 3–5 business days
- —Credit / Debit Card: 5–7 business days depending on your bank
Non-Refundable Situations
- —Requests made after 7 days of delivery
- —Products that have been fully consumed (unless quality concern)
- —Dissatisfaction due to personal taste preference after more than half the product is used
Contact Us
Email: hello@karnella.in
Phone: +91 82172 06992